Effective Date: April 11, 2025

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Essex Clean (“we,” “us,” or “our”) values your privacy. This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit our website, schedule services, or communicate with us—including through SMS messaging.

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By using our services, you consent to the practices described in this Policy.

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1. Information We Collect

We collect the following categories of personal information:

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A. Information You Provide Directly

• Full name
• Phone number
• Email address
• Physical address (service location)
• Service details (cleaning needs, preferences, etc.)
• Payment information (processed through secure third-party gateways)

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B. Automatically Collected Information

Through analytics and advertising tools, we may collect:

• IP address
• Browser type and version
• Device information
• Geographic location (approximate)
• Usage data (pages visited, time on site, referral links)

Collected via:

• Google Analytics
• Facebook Pixel
• Website cookies (only with user consent, where required)

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2. How We Use Your Information

We use your information to:

• Deliver and manage cleaning services
• Send booking confirmations, reminders, and customer service updates
• Communicate marketing offers or promotions (with consent)
• Improve our website and services
• Conduct internal record-keeping and analytics

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3. SMS & Messaging Communications

If you opt in via our website or booking system, we may send you text messages for:

• Appointment confirmations and reminders
• Billing or service updates
• Promotions and discounts
• Customer support communications

You can opt out at any time by replying “STOP”. Message frequency varies. Standard carrier rates apply.
Messages are managed through Twilio and Go High Level, which store message metadata and delivery details securely.

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4. Cookies & Tracking Technologies

We use cookies and similar technologies to:

• Monitor website performance
• Deliver tailored ads via Facebook or Google
• Understand customer behavior

You can manage cookie preferences through your browser settings or opt-out of tracking through Google’s ad settings and the DAA opt-out tool.

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5. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties.
We may share information with:

• Service providers (e.g., payment processors, marketing platforms)
• Legal authorities if required to comply with law or protect our rights

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6. Data Security

We take reasonable measures to protect your data, including encryption, access controls, and secure third-party services. However, no system can guarantee 100% security.

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7. Your Rights

You may:

• Request a copy of your personal data
• Ask us to correct or delete inaccurate data
• Withdraw consent to marketing messages at any time

To make a request, contact us at Lee@essexclean.com.

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8. Children’s Privacy

Our services are not intended for individuals under 13 years of age. We do not knowingly collect personal data from children.

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9. Changes to This Policy

We may update this Privacy Policy periodically. Updates will be posted to our website with the new effective date. Continued use of our services indicates your agreement to the revised terms.

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10. Contact Us

For questions, requests, or concerns about this Privacy Policy, contact:

📧 Lee@essexclean.com
📞 (703) 401-7097
🏠 Essex Cleaning Services, LLC
13551 Union Village Circle
Clifton, VA 20124